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Frequently Asked Questions
What is your return and exchange policy?
We offer a hassle-free 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. Items must be unworn, unwashed, and in their original packaging.
How long does shipping take?
We provide nationwide shipping across the US. Standard orders are typically processed within 1-2 business days and delivered within 3-5 business days. You will receive an end-to-end tracking link via email as soon as your order ships.
Are your beauty & skincare gadgets safe for all skin types?
Yes. All VellumArmor beauty and skincare tools are designed using lab-grade, non-invasive technology. They are rigorously tested to ensure safety and effectiveness across all skin types. However, if you have specific dermatological conditions, we recommend consulting your doctor before use.
How do I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number on our Order Tracking page or directly on the carrier's website to check the live status of your delivery.
Is my payment information secure?
Absolutely. Our checkout process is protected by industry-standard 256-bit SSL encryption. We do not store your credit card information on our servers, ensuring your payment details remain 100% secure at all times.
Client Experiences
"The quality of the statement heels is absolutely phenomenal. They feel incredibly premium and arrived beautifully packaged. VellumArmor has completely elevated my evening wardrobe."
"I was skeptical about the skincare gadgets online, but the Sonic Facial Wand actually delivers. Fast shipping and the 30-day guarantee gave me the confidence to try it. Highly recommend."
"A flawlessly curated collection. I ordered a co-ord lounge set and it fits perfectly. The material is thick, luxurious, and drapes elegantly. Will definitely be shopping here again."
"Customer service is top-tier. I needed to exchange a dress for a different size and the process was seamless. The aesthetic and quality of the brand really shine through in every detail."